Frequently Asked Questions

We currently deliver across the Cape Town City Bowl, Atlantic Seaboard and inner suburbs, with new areas being added regularly. Check your suburb on our Where We Deliver page.

Meals go out on two fixed delivery days each week — Wednesday and Sunday — routed through Picup's network of motorbike riders. Order by the cutoff (Tuesday night for Wednesday delivery, Saturday night for Sunday delivery) to make that drop.

Yes — Self-Pickup is available from our kitchen in Cape Town at no delivery fee. Choose a pickup slot at checkout and we'll have your order ready.

Every meal stays fresh in the fridge for up to 5 days from delivery, or can be frozen for up to 3 months.

Every meal shows full nutrition info — calories, protein, carbs and fat — plus dietary tags like Vegan and Gluten Free to help you filter. We don't yet publish a full allergen list per dish, so flag any allergies in the notes at checkout and we'll take them into account.

Our menu is organised by category — High Protein, Vegetarian, Low Carb and Family — plus Snacks and cold-pressed Juices to add on, so it's easy to find meals that fit your goals.

No. You can order a one-off box with no ongoing commitment. There's no subscription lock-in on Prepd.

Yes, you can check out as a guest. Creating an account just lets you save delivery details and see past orders.

Yes — pick an amount and a design on our Gift Cards page, and it's delivered straight to their inbox, valid for 12 months from the delivery date.

Head to our Contact page and select the relevant topic — our support team responds within one business day.